{"id":4348,"date":"2025-01-28T08:56:08","date_gmt":"2025-01-28T00:56:08","guid":{"rendered":"https:\/\/orientfutures.sbwd.website\/?post_type=faqs&#038;p=4348"},"modified":"2025-06-17T10:51:32","modified_gmt":"2025-06-17T02:51:32","slug":"complaint-handling","status":"publish","type":"faqs","link":"https:\/\/of.sbwd.website\/zh\/faqs\/complaint-handling\/","title":{"rendered":"\u6295\u8bc9\u5904\u7406"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4348\" class=\"elementor elementor-4348\" data-elementor-post-type=\"faqs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbab16 e-con-full e-flex e-con e-parent\" data-id=\"cfbab16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f28b72c elementor-widget elementor-widget-text-editor\" data-id=\"f28b72c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u4e1c\u8bc1\u671f\u8d27\u81f4\u529b\u4e8e\u4e3a\u5ba2\u6237\u63d0\u4f9b\u9ad8\u54c1\u8d28\u7684\u670d\u52a1\u3002\u6211\u4eec\u73cd\u89c6\u5ba2\u6237\u7684\u6bcf\u4e00\u6761\u53cd\u9988\u610f\u89c1\uff0c\u8fd9\u4e9b\u610f\u89c1\u4e3a\u4e1c\u8bc1\u671f\u8d27\u53ca\u5176\u4ea7\u54c1\u670d\u52a1\u7684\u6301\u7eed\u53d1\u5c55\u63d0\u4f9b\u4e86\u91cd\u8981\u652f\u6301\u3002\u4e3a\u6b64\uff0c\u4e1c\u8bc1\u671f\u8d27\u5236\u5b9a\u4e86\u300a\u6295\u8bc9\u5904\u7406\u4e0e\u89e3\u51b3\u6846\u67b6\u300b\uff08\u7b80\u79f0\u201cCHR\u6846\u67b6\u201d\uff09\uff0c\u4ee5\u4fbf\u5ba2\u6237\u80fd\u5171\u540c\u53c2\u4e0e\u6211\u4eec\u670d\u52a1\u7684\u6539\u8fdb\u3002\u4e1c\u8bc1\u671f\u8d27\u8877\u5fc3\u611f\u8c22\u6240\u6709\u5ba2\u6237\u62bd\u6687\u63d0\u51fa\u5b9d\u8d35\u610f\u89c1\uff0c\u5e76\u627f\u8bfa\u4ee5\u9ad8\u6548\u3001\u516c\u6b63\u7684\u6001\u5ea6\u5904\u7406\u6bcf\u4e00\u6761\u53cd\u9988\u3002<\/p><p>CHR\u6846\u67b6\u660e\u786e\u4e86\u4e1c\u8bc1\u671f\u8d27\u9488\u5bf9\u4e1a\u52a1\u3001\u4ea7\u54c1\u53ca\/\u6216\u670d\u52a1\u76f8\u5173\u6295\u8bc9\u7684\u5904\u7406\u6d41\u7a0b\uff0c\u6db5\u76d6\u5bf9\u4e1c\u8bc1\u671f\u8d27\u670d\u52a1\u6807\u51c6\u3001\u4e1c\u8bc1\u671f\u8d27\u8fd0\u8425\u7684\u7535\u5b50\u4ea4\u6613\u5e73\u53f0\u53ca\/\u6216\u7f51\u7ad9\u7684\u6295\u8bc9\u3002<\/p><p><strong>\u6295\u8bc9\u5904\u7406\u6d41\u7a0b<\/strong><\/p><p class=\"translation-block\"><strong>1. \u6295\u8bc9\u63d0\u4ea4<\/strong><br>\n\u6295\u8bc9\u4eba\u9700\u5c06\u6295\u8bc9\u63d0\u4ea4\u81f3\u4e1c\u8bc1\u671f\u8d27\u5ba2\u6237\u670d\u52a1\u90e8\u90ae\u7bb1 <a href=\"mailto:clientservices@orientfutures.com.sg\" target=\"_blank\" rel=\"noopener\">clientservices@orientfutures.com.sg<\/a>\u3002<\/p><p>\u5982\u9047\u7d27\u6025\u60c5\u51b5\uff0c\u5ba2\u6237\u53ef\u62e8\u6253\u4e1c\u8bc1\u671f\u8d27\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u7535\u8bdd+65 6955 7501\uff0c\u4ee5\u4fbf\u4e1c\u8bc1\u671f\u8d27\u53ca\u65f6\u77e5\u6089\u95ee\u9898\u3002\u00a0<\/p><p>For any complaints relating to the obligations of Orient Futures under the Personal Data Protection Act 2012, please refer to Orient Futures\u2019 privacy policy at\u00a0<a href=\"https:\/\/of.sbwd.website\/zh\/faqs\/terms-of-use\/\" target=\"_blank\" rel=\"noopener\">https:\/\/of.sbwd.website\/faqs\/terms-of-use\/<\/a>\u00a0for the procedure relating to such.<\/p><p><strong>2.\t\u6295\u8bc9\u5904\u7406\u6d41\u7a0b<\/strong><br \/>\u6295\u8bc9\u4eba\u9700\u63d0\u4f9b\u5145\u5206\u4e14\u51c6\u786e\u7684\u4fe1\u606f\u3002\u5982\u4fe1\u606f\u4e0d\u5b8c\u6574\u6216\u4e0d\u51c6\u786e\uff0c\u53ef\u80fd\u5bfc\u81f4\u4e1c\u8bc1\u671f\u8d27\u65e0\u6cd5\u53ca\u65f6\u5904\u7406\u6216\u8c03\u67e5\u6295\u8bc9\u3002\u00a0<\/p><p class=\"translation-block\">\u4e1c\u8bc1\u671f\u8d27\u6295\u8bc9\u5904\u7406\u5c0f\u7ec4\uff08\u4ee5\u4e0b\u7b80\u79f0\u201c<b>\u5c0f\u7ec4<\/b>\"\uff09\u7531\u5ba2\u6237\u670d\u52a1\u90e8\u3001\u6cd5\u5f8b\u90e8\u548c\u5408\u89c4\u90e8\u6210\u5458\u53ca\u9996\u5e2d\u98ce\u9669\u5b98\u7ec4\u6210\uff0c\u5c06\u6839\u636e\u6295\u8bc9\u4eba\u63d0\u4ea4\u7684\u4fe1\u606f\u5bf9\u6bcf\u9879\u6295\u8bc9\u8fdb\u884c\u8bc4\u4f30\u3002\u5c0f\u7ec4\u53ef\u80fd\u8981\u6c42\u8865\u5145\u6750\u6599\u6216\u7ea6\u8c08\u6295\u8bc9\u4eba\u3002<\/p><p>\u76f8\u5173\u8bbf\u8c08\u5c06\u5168\u7a0b\u8bb0\u5f55\u3002<\/p><p>\u5b8c\u6210\u521d\u6b65\u5904\u7406\u540e\uff0c\u4e1c\u8bc1\u671f\u8d27\u5c06\u81ea\u4e3b\u51b3\u5b9a\u662f\u5426\u9700\u8981\u8fdb\u4e00\u6b65\u8c03\u67e5\uff0c\u5e76\u5411\u6295\u8bc9\u4eba\u901a\u62a5\u5904\u7406\u7ed3\u679c\uff08\u5982\u9700\u8c03\u67e5\u5219\u5305\u62ec\u8c03\u67e5\u7ed3\u8bba\uff0c\u7edf\u79f0\"\u5904\u7406\u610f\u89c1\"\uff09\u3002\u00a0<\/p><p>\u5982\u5904\u7406\u610f\u89c1\u8ba4\u5b9a\u4e1c\u8bc1\u671f\u8d27\u5b58\u5728\u8fc7\u5931\uff0c\u53cc\u65b9\u5e94\u534f\u5546\u786e\u5b9a\u8865\u6551\u63aa\u65bd\uff0c\u4e1c\u8bc1\u671f\u8d27\u5c06\u6267\u884c\u8be5\u63aa\u65bd\u4f5c\u4e3a\u6295\u8bc9\u7684\u6700\u7ec8\u89e3\u51b3\u65b9\u6848\u3002\u00a0<\/p><p>\u82e5\u4e1c\u8bc1\u671f\u8d27\u9a73\u56de\u6295\u8bc9\uff0c\u5c06\u5728\u5546\u4e1a\u5408\u7406\u8303\u56f4\u5185\u5411\u6295\u8bc9\u4eba\u8bf4\u660e\u9a73\u56de\u7406\u7531\u3002<\/p><p><b>3.\t\u5904\u7406\u65f6\u9650<br \/><\/b>\u82e5\u4e1c\u8bc1\u671f\u8d27\u5728\u6536\u5230\u6295\u8bc9\u540e60\u4e2a\u5de5\u4f5c\u65e5\u5185\u672a\u80fd\u5411\u6295\u8bc9\u4eba\u63d0\u4f9b\u5904\u7406\u610f\u89c1\uff0c\u4e1c\u8bc1\u671f\u8d27\u5e94\u5728\u5546\u4e1a\u5408\u7406\u8303\u56f4\u5185\u4ee5\u4e66\u9762\u5f62\u5f0f\u901a\u77e5\u6295\u8bc9\u4eba\uff0c\u5e76\u8bf4\u660e\u4ee5\u4e0b\u5185\u5bb9\uff1a<\/p><p style=\"padding-left: 40px;\">(a) \u5ef6\u8fdf\u63d0\u4f9b\u5904\u7406\u610f\u89c1\u7684\u539f\u56e0\uff1b<\/p><p style=\"padding-left: 40px;\">(b) \u6295\u8bc9\u4eba\u53ef\u9884\u671f\u6536\u5230\u5904\u7406\u610f\u89c1\u7684\u5408\u7406\u65f6\u95f4\u8303\u56f4\uff1b<\/p><p style=\"padding-left: 40px;\">(c) \u6295\u8bc9\u4eba\u6709\u6743\u5c06\u6295\u8bc9\u63d0\u4ea4\u81f3\u91d1\u878d\u4e1a\u4e89\u8bae\u8c03\u89e3\u4e2d\u5fc3\u3002\u00a0<\/p><p>\u4e1c\u8bc1\u671f\u8d27\u5e94\u5728\u5546\u4e1a\u5408\u7406\u8303\u56f4\u5185\uff0c\u5728\u6536\u5230\u6295\u8bc9\u540e90\u4e2a\u5de5\u4f5c\u65e5\u5185\u63d0\u4f9b\u6700\u7ec8\u5904\u7406\u610f\u89c1\u3002\u82e5\u4ecd\u65e0\u6cd5\u5b8c\u6210\uff0c\u5e94\u4ee5\u4e66\u9762\u5f62\u5f0f\u544a\u77e5\u6295\u8bc9\u4eba\uff1a<\/p><p style=\"padding-left: 40px;\">(a) \u5ef6\u8fdf\u63d0\u4f9b\u5904\u7406\u610f\u89c1\u7684\u5177\u4f53\u539f\u56e0\uff1b<\/p><p style=\"padding-left: 40px;\">(b) \u4e1c\u8bc1\u671f\u8d27\u9884\u8ba1\u53ef\u63d0\u4f9b\u5904\u7406\u610f\u89c1\u7684\u65f6\u95f4\u8303\u56f4\uff1b<\/p><p style=\"padding-left: 40px;\">(c) \u6295\u8bc9\u4eba\u6709\u6743\u6839\u636e\u65b0\u52a0\u5761\u300a2022\u5e74\u91d1\u878d\u670d\u52a1\u4e0e\u5e02\u573a\u6cd5\u300b\u7b2c31(1)\u6761\uff0c\u5c06\u6295\u8bc9\u63d0\u4ea4\u81f3\u7ecf\u6279\u51c6\u7684\u4e89\u8bae\u89e3\u51b3\u673a\u6784\u3002<\/p><p><strong>4.\t\u4fe1\u606f\u4e0e\u6587\u4ef6\u4fdd\u5b58<\/strong><br \/>\u6839\u636eCHR\u6846\u67b6\u89c4\u5b9a\uff0c\u6295\u8bc9\u4eba\u5411\u4e1c\u8bc1\u671f\u8d27\u63d0\u4f9b\u7684\u6240\u6709\u4fe1\u606f\u53ca\u6587\u4ef6\uff08\u5305\u62ec\u8c03\u67e5\u8fc7\u7a0b\u4e2d\u83b7\u53d6\u7684\u76f8\u5173\u6750\u6599\u53ca\u8bbf\u8c08\u8bb0\u5f55\uff09\u5e94\u81f3\u5c11\u4fdd\u5b58\u4e94\u5e74\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Orient Futures is committed to providing a high level of service to clients. Orient Futures values all feedback from clients [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[42,21],"tags":[],"class_list":["post-4348","faqs","type-faqs","status-publish","hentry","category-faq","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaint Handling - Orient Futures Singapore<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Handling\" \/>\n<meta property=\"og:description\" content=\"Reading Time:  3 minutesOrient Futures is committed to providing a high level of service to clients. 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